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Issues with SMS |
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AMXAL 
AMC Nut 
Joined: Feb/19/2012 Location: IL. Status: Offline Points: 324 |
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 Topic: Issues with SMSPosted: Apr/24/2017 at 11:10pm |
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Has anyone purchased inside door panels from SMS Auto Fabrics in Oregon?
I bought my seat material and vinyl top material from them and both orders were promptly delivered. In August, I sent them my door panels after confirming the price and expected delivery. I was told 6 to 8 months for completion, which I thought was a bit extreme but went along anyway, they were quick to charge my credit card for the agreed price and here we are nearly 9 months later and no door panels, I have tried to call them repeatedly with no answer, and have sent numerous emails, I have received a couple responses from an employee telling me the delivery is more like 1 year, which I explained who I hade talked to and the promises made...now I do not receive any information at all. Anyone near SMS want to go bang on their door and see if anyone is home!! |
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CamJam
Moderator Group 
Joined: Jan/04/2014 Location: Arizona Status: Offline Points: 6546 |
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Posted: Apr/24/2017 at 11:49pm |
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Charging the full amount to your credit card up front just doesn't seem right. A deposit is one thing, but the full amount?
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kirkwood
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Charter Member Joined: Jun/28/2007 Location: Fort Wayne, IN Status: Offline Points: 6567 |
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Posted: Apr/25/2017 at 6:25am |
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I've bought a few sets of door panels from SMS and both took right around a year to receive. Fortunately they are worth the wait, but the communication is not the best.
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AMO Newsletter Editor
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6PakBee
Supporter of TheAMCForum 
Charter Member Joined: Jul/01/2007 Location: North Dakota Status: Offline Points: 5457 |
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Posted: Apr/25/2017 at 7:43am |
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I've only bought one set of door panels from them. When I ordered them, they wanted full payment up front and told me it would be 6-8 months. Two months later the panels showed up. I have no idea what business model they are using but in the end, the panels were worth the effort, and patience, to get them.
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Roger Gazur
1969 'B' Scheme SC/Rambler 1970 RWB 4-spd Machine 1970 Sonic Silver auto AMX All project cars. Forum Cockroach |
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jpnjim
AMC Addicted
Joined: Nov/25/2007 Location: New England Status: Offline Points: 2752 |
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Posted: Apr/27/2017 at 5:44am |
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I've only dealt with SMS once, but it was a very good dealing, and I've followed his posts on lots of other boards.
I dont know the man personally, and for all I know I could have misinterpreted posts he's made over the years, or it could be old outdated info, but it seems like he was a one man show when I dealt with him, and lately is transitioning to a father and son business with the son taking over. It also seems like he's carried separate full time jobs at some points while running his business. No excuses for a lack of response or billing the card in advance or anything, just hoping to shed some light on my interpretation of things. My one dealing with him was a group buy order for a Jeep Comanche headliner. He hand makes the special backer boards for these, and after they all shipped he found an issue with them not fitting as they should. He contacted our group with the issue, explained the situation, ate the cost on the entire group buy, remaking & reshipping every headliner on his own dime before I was even able to install or notice an issue with the "bad" one I had (which he did not ask for back) I've never had a company deal with an issue like that in such a professional manner, and I'd be shocked if he didn't lose money on the entire group buy. I hope I'm not stepping on anyone's toes posting information that's already been aired on other boards, my hope is just to offer up the measure of the man that I've dealt with, if that's any help at all. Either way, good luck with your parts & project, timetable aside, I can't imagine him not holding up his end of the deal in the end. |
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71 P-code 4spd Javelin/AMX
some Jeeps and some Fords |
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fhpdave
AMC Nut
Joined: May/09/2014 Location: Galena Ohio Status: Offline Points: 445 |
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Posted: Apr/27/2017 at 1:16pm |
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They did the door panels for my Ambassador convertible. Like others, I was quoted a 6 to 8 month window when I sent them in with a 50 percent deposit. Actual delivery was a little over a year, but they look great, and in a month or so will be installed on my car. Sure they are expensive, and the wait was long, but if you have a low volume car, they are the only game in town.
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Old enough to know better - young enough not to care
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SirDigger
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Joined: May/23/2012 Location: Germany Status: Offline Points: 2455 |
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Posted: Apr/27/2017 at 1:44pm |
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Actually i have some Friends that had the same issues,
but after the word got around, everybody was ordering at the start of the restauration.. so they recived their non AMC Stuff around the time they needed it. |
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SirDigger&his german Friends are looking for Parts http://theamcforum.com/forum/the-german-amc-forum-ambassadorsirdigger-needs_topic83570.html
1970 Javelin SST 304 1970 Javelin SST 360 |
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tufcj
Supporter of TheAMCForum
Supporter of TheAMCForum Joined: Jul/10/2007 Location: Watkins, CO Status: Offline Points: 4083 |
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Posted: Apr/27/2017 at 2:24pm |
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Bought door and rear panels for my SC/R clone (also carpet). The carpet shipped immediately. It took about 8 months (I was quoted 6 month wait) for the door panels. They charged 1/2 up front, I was told at order the balance would be charged when they shipped. After 4 months, they charged the balance. I was excited to think I would have them soon. After a couple of weeks, I called and asked for tracking info. They said the balance was charged when they started production, not when they shipped. I waited another 4 months after the balance was charged. They are perfect reproductions and worth the money and wait, but I wish they had been more forthright with their time and billing info.
Bob tufcj |
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69 AMX
74 Javelin AMX 67 Rogue If you need a tool and don't buy it... you'll eventually pay for it... and not have it. Henry Ford |
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70MarkDonohue
AMC Addicted
Joined: Jul/09/2007 Location: Missouri Status: Offline Points: 1912 |
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Posted: Apr/27/2017 at 7:57pm |
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A guy in are club never got is door panels back from them.
I got green corduroy from them no problem 8 years ago.
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Concours dude
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Joined: Apr/01/2012 Location: Corvallis OR Status: Offline Points: 470 |
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Posted: Apr/27/2017 at 8:50pm |
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Their stuff is nice, but a customer can be waiting for a very long time....I did for 1955 Ambassador upholstery.
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Past owned:
62 Classic 400 1976 Hornet 65 440 H 61 Amb 59 Classic wagon 55 Ambassador Sedan 54 Ambassador Country Club AMCRC #1929 AMO #10029 |
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