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Bultear |
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billd
Moderator Group Forum Administrator Joined: Jun/27/2007 Location: Iowa Status: Offline Points: 30894 |
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Good post - and although I agree, one should not have to make notes on dates and times when placing an order, then making a first follow-up call or email. If we had to approach every single transaction as if "I know there will be trouble so I'll note the date and time down to the second and keep exacting notes" - what a shame. So I do agree with you but there's a reason people use "about three weeks ago" - because so few of us feel the need when ordering or making a follow-up call to take detailed notes. Ah, but maybe we should for each thing we do..... it would have come in handy for me and our heat pump fiasco where it ran into "almost a year" and a complaint to the BBB asked for exact dates, who said or did what and when, on what date, etc. Do we really track all that for everything?
Maybe we should? |
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purple72Gremlin
AMC Addicted Charter Member Joined: Jul/01/2007 Location: Illinois Status: Offline Points: 16611 |
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All I can say is this. When you start getting a reputation for poor service, people will not buy, and when you can't sell...How do you make money? Matt, you need to hire people to get the service a priority. And this has been an ongoing problem.
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gremlinsteve
AMC Addicted Joined: Dec/16/2008 Location: houston Status: Offline Points: 884 |
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Communication is the key to success
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Buzzman72
AMC Addicted Joined: Sep/15/2009 Location: Southern IN Status: Offline Points: 2725 |
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As I understand things-- and I may be wrong-- Matt at Bulltear does other work as a primary business. It's only because Matt himself is involved in the AMC hobby that he manufactures and sells AMC parts. That's my understanding.
Unlike Galvan's (for example), Bulltear does AMC as a sideline. So in some respects it's a bit presumptive to suggest he put his bread-and-butter business on hold to do an AMC project. On the other hand, as an observer I've seen that communications about delivery time frames seem to come up often as a problem. Instead of fixing the blame, fixing the problem could be as simple as doing follow-ups on special orders and the contact being initiated by the seller rather than by the buyer. I believe it's called "being Pro-Active." I've never bought from Matt so I have no first hand experience. But I've been a parts manager, and I know that sometimes delays are unavoidable. In those cases,communication can work wonders. You may not please 100% of the people 100% of the time, but you can bet your posterior that a dissatisfied customer will tell twice as many people as a satisfied customer. I don't have a dog in this fight. I'm just commenting based upon my 40+ years in retail and wholesale parts sales. A little respect for the customer's time can buy a ton of goodwill. |
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Buzzman72...void where prohibited, your mileage may vary, objects in mirror may be closer than they appear, and alcohol may intensify any side effects.
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sweatlock
AMC Addicted Joined: Apr/28/2014 Location: Largo, FL Status: Offline Points: 3314 |
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Bulltear's parts are great - I bought one of their timing sprocket covers and an oil dipstick tube and both were excellent. Other than reconditioning an original cover (welding, machining, etc., and who offers that service?) I'm not sure what the alternative is. And the current crop of cheap oil dipstick tubes from other suppliers just don't fit and I'm not sure how you would get them to fit - I tried everything and failed miserably. It baffles me that anyone could still manufacture these and state that they fit when they so obviously don't. So I bought one from Bulltear and it fit perfectly. Again, fast-forward 10, 20 years and I'm not sure what the alternatives will be.
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74Bubblefender
AMC Addicted Charter Member Joined: Jun/29/2007 Location: The AMC form Status: Offline Points: 2589 |
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We have been solving this problem lately. We have two more on staff to help the AMC orders. The rest of the comments are assumptions of how we operate and are not accurate. 2018 will be a much different year. |
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We are just about to forge new AMC V8 crankshafts.. please check here
http://www.bulltear.com/forums/showthread.php?19564 |
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purple72Gremlin
AMC Addicted Charter Member Joined: Jul/01/2007 Location: Illinois Status: Offline Points: 16611 |
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jpnjim
AMC Addicted Joined: Nov/25/2007 Location: New England Status: Offline Points: 2752 |
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Thanks for trying to address it Matt.
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71 P-code 4spd Javelin/AMX
some Jeeps and some Fords |
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LakesideRamblin
AMC Addicted Joined: Dec/21/2015 Location: So. California Status: Offline Points: 2691 |
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Good deal Matt. Hope it goes well. You're playing to a tough crowd. It's not easy running a small biz. Hopefully, your tweaks will be a win/win. Happy new year.
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LakesideRamblin
69 Rambler 360 73 Javelin 360 "If you could kick the person in the pants responsible for most of your trouble, you wouldn't sit for a month." T. Roosevelt |
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gremlinsteve
AMC Addicted Joined: Dec/16/2008 Location: houston Status: Offline Points: 884 |
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Amc guys are not a tough crowd in my opinion
We all get along well If you want to know what a tough crowd is like go get into the modern platforms Like the late model hemis and fords coyotes. Or even that lsx crowd Them folks can be just plain rude at times |
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